At Chrome Hearts, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You can request a return if:

  • The item is unworn, unused, and in its original condition.
  • The product has all original tags and packaging intact.
  • The return request is made within 14 days of receiving the order.

Note: We reserve the right to deny a return if the item does not meet these specific conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance.
  • Underwear, socks, or personal hygiene products.
  • Custom-made or personalized products.
  • Gift cards or digital products.

3. How to Request a Return

To initiate a return process:

  1. Email us at [email protected] with the subject: Return Request – [Order Number].
  2. Include your full name, order number, and a brief reason for the return.
  3. Wait for confirmation and return instructions from our team before shipping anything back.

Important: Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
  • We recommend using a tracked delivery service to ensure your item arrives safely.
  • Chrome Hearts is not responsible for returns lost in transit.

5. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • Original shipping fees (if any) are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different size or style, please return the original item for a refund and place a new order on our website.

7. Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us within 48 hours of receiving your order.
  • Provide clear photos of the damage and a brief explanation.
  • We will prioritize a replacement or a full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Check your bank account or payment statement again.
  2. Contact your payment provider or bank—processing times can vary.
  3. If you’ve done this and still haven’t received your refund, please contact us at [email protected]

9. Contact Us

If you have any questions about returns or refunds, please don’t hesitate to get in touch:

Chrome Hearts

📧 Email: [email protected]

🌐 Website: https://chromhearts.us/